Effective Date: 15 July 2023

Thank you for shopping at Shams Foods. We value your satisfaction and want to ensure that you are happy with your purchase. This refund policy explains the terms and conditions for requesting a refund for products purchased from our website.

1. Eligibility for Refunds

   • We accept refund requests for products that are damaged, defective, or spoiled upon delivery.
   • Refunds may also be issued if you received the wrong product.
   • Please note that we do not offer refunds for change of mind or dissatisfaction with the taste of our products.

2. Submitting a Refund Request

   • To request a refund, please contact our customer support team within 7 days of receiving the product.
   • Provide us with detailed information about the issue, including your order number and relevant photos if applicable.
   • Our team will review your request and determine if you are eligible for a refund.
   • If approved, we will initiate the refund process.

3. Refund Process

   • Once your refund request is approved, we will notify you via email and initiate the refund to your original payment method.
   • Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

4. Return of Products

   • In some cases, we may request that you return the product for inspection or quality control purposes.
   • We will provide instructions on how to return the product and cover any associated shipping costs.

5. Contact Us

   • If you have any questions or need further assistance regarding refunds, please contact our customer support team.
   • You can reach us via email at info@shamsfoods.de or through our contact form on the website.

Please note that this refund policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.